Privacy Policy

A legal disclaimer

Privacy Policy

Effective Date: 06/01/2026

At Serenity Skin, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or use our services.

Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Billing and payment information
Appointment and treatment history
Health information provided through consultation forms (where applicable)
Communications you send to us
Website usage information, such as IP address, browser type, and cookies

We collect only the information necessary to provide our services and improve your experience.

How We Use Your Information

We use your information to:

Schedule and manage appointments
Provide safe and effective esthetic treatments
Process payments
Communicate regarding appointments, reminders, and service updates
Respond to inquiries
Improve our website and customer experience
Comply with legal and regulatory requirements

Health Information

Some treatments require us to collect health-related information through consultation forms. This information is used solely to assess treatment suitability, ensure your safety, and maintain accurate client records. We treat this information as confidential and protect it with appropriate safeguards.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who assist us in operating our business, such as payment processors, online booking platforms, or website hosting providers. These providers are required to protect your information and use it only for the services they provide on our behalf.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember user preferences, and analyze website traffic. You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

Your Rights

Under applicable Canadian privacy laws, you may have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw your consent where applicable
Request information about how your personal information is used

To exercise these rights, please contact us using the information below.

Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Services

Our website or booking system may contain links to third-party websites or services. Serenity Skin is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age of 13 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Serenity Skin
Ottawa, Ontario, Canada
Email: serenityskinandwellness@gmail.com
Phone: 613-909-1702